Please click " Accept as Solution" if you feel my post solved your issue, it will help others find the solution. If the solution provided worked for you, please mark accepted solution for this post. Refer this article to know more information about using HP support assistant. Refer this article to know how to restore drivers using HP recovery manager.Īlso, update the drivers on your PC using the HP support assistant. If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager. ![]() Next to 'Loudness Equalization' take out the check mark in the box. Is the loudness equalization off? If not, please: If the issue still persists try the steps recommended below. In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition (HD) Audio. You should see a confirmation window with High Definition Audio Device displayed. In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.Īt the Update Driver Warning window, click Yes. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6. You should see a window that says Select the device driver you want to install for this hardware. Please type Realtek Audio Console in Win10 search bar to access APP. Select Let me pick from a list of device drivers on my computer. Make sure your motherboard supports Creative Sound and with Realtek Audio driver. If using a sound bar, try using a different speaker to isolate the problem. Select Browse my computer for driver software. Install latest Realtek High Definition Audio driver - required for the 3.5. Right-click and select Update Driver Software. (NOTE: At this point, you won’t be able to play any music files.) The downward arrow displays on this driver, indicating it is disabled. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?). In the list of audio device drivers, look for Realtek High-Definition (HD) Audio. Go to Windows Device Manager > Sound, video and game controllers section. I understand you have audio issues with your laptop.ĭid you make any software or hardware changes on your PC?Īs you mentioned the volume on your laptop stays at 0%. Check the Delete the driver software for this device option and click OK. Locate audio driver you want to uninstall, right-click it, and select Uninstall.
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